Policies & Procedures

1. Scheduling, Pickup & Communication
Once you schedule your pickup time, I’ll reach out via text shortly after to confirm a few details. This is the perfect time for us to talk through anything important, detergent preferences, items you prefer not to be dried, where your laundry will be left, or whether you’ll be home during pickup.
On pickup day, I’ll arrive at your scheduled time and either meet with you or simply pick up the laundry, whichever you prefer. Most orders are weighed at my home, but I’m always happy to weigh your laundry in front of you if you’d feel more comfortable, especially since pricing is based by the pound.
Once your items arrive back at my home, each piece is thoroughly checked. I inspect pockets for left-behind items, look for stains, and sort laundry carefully — darks with darks, lights with lights, whites separately, and so on. I wash and treat every order as if it were my own. I’m very detail-oriented, and if I have any questions at any point during the process, I’ll reach out by text or call to make sure we’re on the same page.

2. Invoicing & Payment
After I’ve reviewed the order and identified any items that may need stain treatment or special care, I’ll send over an invoice. There is no rush to pay, payment is due upon delivery.
I typically send invoices the evening of pickup, once things are calm and quiet in my home. For very large orders that may take longer than 48 hours to complete, I usually wait until closer to the end of the job to invoice. I don’t believe in billing in advance for work that I know may take several days, and I never expect payment before your order is finished.

3. Delivery & Drop-Off
Once I have a clear idea of how long your order will take to process, I’ll communicate a delivery time with you. You do not need to be home for delivery as long as there is a safe, agreed-upon place for me to leave your order.
Clear communication is important to me, and I’ll keep you updated throughout the process so there are no surprises.

4. Laundry Acceptance & Safety Guidelines
(What I Can & Cannot Wash)
To protect myself, my home, my equipment, and all clients, there are certain items I’m unable to accept.
I cannot accept laundry with heavy smoke odors (including but not limited to cigarette, marijuana, or fire/smoke damage ) or excessive pet hair, as these can transfer to other orders. While I do have two dogs , they are  never in contact with client laundry, and all items are handled in a clean, controlled environment.
For safety reasons, I cannot accept items that are considered biohazardous, including clothing or bedding heavily soiled with bodily fluids. This includes items containing blood, urine, feces, vomit, or similar substances. Normal food spills are completely fine and can often be pre-treated or soaked.
Additionally, I cannot accept items containing bugs, pet droppings, or infestations of any kind. These policies are strictly in place to maintain a safe, sanitary environment for myself, my home, and other clients’ laundry.
If you’re ever unsure whether an item is acceptable, please reach out before scheduling, I’m always happy to clarify.

5. Special & Oversized Items
Some items require special consideration.

• Ruggables: I do not wash client ruggables, as I’m unable to determine the level of dirt, debris, or buildup they may contain. ( as we can take them to a local laundry mat and that would be an extra exspense for you)
• Pet bedding or blankets: I do not accept pet bedding due to excessive pet hair and the risk of contaminating machines and other clients’ laundry( as we can take them to a local laundry mat and that would be an extra exspense for you).
• Large comforters: Most king-size comforters are completely fine, as I regularly wash my own.
• Excessively large or bulky items: If you’re unsure whether an item is too large, please ask before booking so we can discuss it ahead of time.

6. Why These Guidelines Matter
Because all laundry is processed in a shared, in-home environment, these guidelines help ensure a safe, clean, and consistent experience for everyone. They allow me to provide high-quality service while protecting my home, equipment, and each client’s items from cross-contamination. Thank you for understanding and for helping me maintain a laundry service that’s safe, respectful, and reliable for all.
7. Turnaround Time & Delays
My standard turnaround time is 24–48 hours from pickup. In most cases, orders are completed well within that window.
On rare occasions, typically with very large orders, processing may take longer. If I feel your order will extend beyond 48 hours, I will always let you know upfront so expectations are clear and there are no surprises.
Clear communication is important to me, and I’ll keep you informed throughout the process.
8. Cancellations & Rescheduling
I’m more than happy to reschedule or cancel an appointment, as long as I’m notified at least 2 hours in advance.
Pickup times are often planned around school drop-offs, work schedules, and family commitments, so advance notice allows me to reconfigure my day and serve all clients as smoothly as possible. Thank you for being mindful of my time and schedule.
9. Damage or Lost Item Policy
If you believe an item has been lost or damaged, please contact me as soon as possible. I take these concerns seriously and will do my best to make it right.
Questions or Concerns
If you have any questions or concerns at all, please don’t hesitate to reach out using the Contact Us  I’m always happy to help clarify anything and ensure you feel confident and comfortable with your service.